Note: This page is a legal reference — not travel advice. If you have questions about a specific booking, please contact us directly.
1. General Terms
Please read these Booking Conditions and Terms & Conditions carefully before making any reservation with Rose Adventure Tours.
By making a booking with us, you confirm that you have read, understood, and accepted these terms, and that you have the authority to accept them on behalf of yourself and all members of your group.
2. Service Agreement
A service agreement between you and Rose Adventure Tours is established once a booking confirmation has been issued via email or official communication.
This confirmation is sent after full or partial payment has been successfully received.
By purchasing any of our services, you acknowledge and accept these Terms & Conditions.
3. Pricing Information
- All prices are listed per person and in U.S. Dollars (USD) unless otherwise stated.
- Prices are subject to change without prior notice until a booking is confirmed.
- Once a reservation is confirmed, the agreed price will remain fixed.
Prices include only what is specifically described in each tour under the section "Inclusions".
Prices do not include, unless explicitly stated:
- Additional meals or drinks
- Personal expenses (souvenirs, tips, etc.)
- Optional activities
- Travel insurance
- Any services not clearly specified as included
4. Third-Party Services (Flights, Hotels, etc.)
Rose Adventure Tours may act as an intermediary for third-party services such as transportation, accommodations, or other providers.
We are not responsible for:
- Flight delays, cancellations, or schedule changes
- Service failures by third-party providers
- Additional costs resulting from such situations
Any claims, refunds, or disputes related to these services must be handled directly with the respective provider.
5. Transportation Services
We reserve the right to select the most appropriate type of vehicle for each service based on group size, availability, and operational conditions.
Delays or changes may occur due to:
- Weather conditions
- Road conditions
- Mechanical issues
- Other unforeseen circumstances
Such situations are beyond our control and do not entitle the customer to compensation.
6. Accommodation Services (If Applicable)
When accommodation is included:
- Hotels are subject to availability
- If necessary, a similar category hotel may be provided
- Standard check-in and check-out times depend on each hotel
Rose Adventure Tours is not responsible for dissatisfaction with hotel services once selected or accepted by the client.
7. Cancellations & No-Show Policy
Customer Cancellations:
- Cancellations must be requested via email and confirmed by us
- Cancellations made 48 hours or more in advance may be eligible for partial refund
- Cancellations made less than 48 hours before the tour are non-refundable
No-Show: Failure to appear at the scheduled time for any reason will be considered a No-Show, and no refund will be issued.
For the full refund schedule, including tours with no cancellation option, please see our Cancellation Policy.
8. Special Dates & High Season
For bookings during peak periods (such as holidays, Christmas, New Year, or Holy Week), stricter cancellation policies may apply, including non-refundable conditions.
9. Responsibility & Liability
Rose Adventure Tours is committed to providing safe and high-quality services. However, to the maximum extent permitted by Guatemalan law, we are not liable for:
- Injuries, accidents, or illness during tours
- Loss, theft, or damage to personal belongings
- Delays caused by external factors
By booking, you accept that participation is at your own risk. Nothing in this section limits liability for damages caused by our gross negligence or willful misconduct, or for personal injury or death, where such limitation is not permitted under the laws of Guatemala.
10. Force Majeure
We are not responsible for cancellations, delays, or modifications caused by events beyond our control, including but not limited to:
- Natural disasters
- Weather conditions
- Government restrictions
- Strikes or social events
In such cases, refunds are not guaranteed.
11. Program Changes
We reserve the right to modify itineraries or services when necessary to ensure safety, operational efficiency, or due to unforeseen circumstances.
12. Customer Conduct
We reserve the right to refuse service, remove, or deny participation to any individual whose behavior may affect the safety or enjoyment of others.
No refunds will be issued in such cases.
13. Health & Fitness
Customers are responsible for ensuring they are physically and mentally fit to participate in the tours.
We reserve the right to deny participation if we believe a customer may be at risk.
14. Media Use (Photos & Videos)
By participating in our tours, you grant Rose Adventure Tours permission to use photos or videos taken during the experience for promotional and marketing purposes.
If you prefer not to appear, please notify us in advance.
15. Governing Law
These Terms & Conditions are governed by the laws of Guatemala.
16. Contact Information
17. Severability
If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
18. Entire Agreement
These Terms & Conditions, together with any booking confirmation issued to you, constitute the entire agreement between you and Rose Adventure Tours regarding your booking, and supersede any prior understanding or communication on the same subject.