Cancellation Policy

Note: This page works together with our Terms & Conditions. If anything here is unclear, please contact us before booking.

1. Standard Cancellation & Refund Policy

For tours that do not include flights or helicopter transport, the following refund schedule applies, based on how far in advance you cancel your confirmed booking:

Cancellations must be requested in writing by email or WhatsApp and confirmed by our team — the date we confirm your cancellation is the date used to calculate your refund.

2. Tours With No Cancellation Option

Some tours or add-ons — including any tour involving flights or helicopter transport — do not offer cancellation, date changes, or name changes once payment has been made. By confirming and paying for one of these tours, you accept that no refund will be issued if you are unable to participate, except as described in Section 6 (Force Majeure) below.

All flights, whether by airplane or helicopter, are non-refundable and non-transferable under any circumstances.

3. No-Show Policy

Failure to arrive at the confirmed pickup time or meeting point, for any reason, is considered a No-Show. No-Shows are non-refundable and are not eligible for rescheduling.

4. Peak Season & Holiday Bookings

Bookings made for Christmas, New Year, Holy Week (Semana Santa), or other high-demand holiday periods are non-refundable, regardless of how much notice is given.

5. Changes to an Itinerary Already in Progress

Requests to change the itinerary once a tour or multi-day service has already started may be accommodated when possible, but are subject to additional charges to cover any extra transportation, guiding, or accommodation costs involved.

6. Force Majeure

If a tour cannot take place due to circumstances beyond our control — such as natural disasters, accidents, or political or civil situations that prevent the excursion from being carried out safely — we will review the situation and, where possible, offer rescheduling or a partial refund. As stated in our Terms & Conditions, a refund is not guaranteed in these cases, but we will always work with affected clients in good faith.

7. How to Request a Cancellation

To cancel or ask about a booking, please contact us by email or WhatsApp using the details below and include your booking confirmation. We will confirm receipt and let you know which refund tier applies.

8. Governing Law

This Cancellation Policy is governed by the laws of Guatemala and should be read together with our Terms & Conditions. It is fundamental that clients review their invoice, booking details, and this Cancellation Policy carefully before completing their purchase.