Effective Date: [15-04-2026]
1. Company Information
Rose Adventure Tours is a tour service provider based in Guatemala, offering travel experiences across the country, including destinations such as Tikal, Yaxhá, and other locations.
All operations are conducted digitally through our website and direct communication channels.
2. Tour Experiences
By making a reservation and completing the payment process, you agree that:
- Rose Adventure Tours will provide the selected experience as described on our website or booking confirmation
- Each tour follows a planned itinerary, which may be adjusted if necessary due to operational or external factors
We are committed to delivering high-quality and authentic travel experiences.
3. Booking & Confirmation
- All bookings must be made through our website, contact forms, WhatsApp, or email
- A reservation is considered confirmed only after payment has been received
- You will receive a confirmation email with your booking details
We reserve the right to decline or cancel any booking that is incomplete or unpaid.
4. Payment Terms
- Payments must be completed within the timeframe indicated during the booking process
- We accept payments through secure third-party providers (credit/debit card, PayPal, etc.)
- Failure to complete payment may result in automatic cancellation of the reservation
5. Cancellation Policy
Each tour or service is subject to its own Cancellation Policy.
Customers are responsible for reviewing and accepting the cancellation terms before confirming their booking.
6. Customer Safety
Your safety is our priority.
Rose Adventure Tours takes all reasonable precautions to ensure a safe environment during tours. However:
- Customers must follow all instructions provided by guides
- Customers are responsible for their own behavior and decisions during the experience
7. Customer Responsibility
By booking with us, you agree to:
- Provide accurate and complete information
- Arrive on time for your scheduled tour
- Ensure you are physically and mentally fit to participate
We reserve the right to deny participation if necessary for safety reasons.
8. Force Majeure
Rose Adventure Tours reserves the right to:
- Cancel or modify a tour due to events beyond our control, including weather conditions, natural disasters, or other unforeseen circumstances
- Deny participation if a customer is deemed unfit for the activity
In such cases, alternatives or solutions may be offered at our discretion.
9. Modifications
We reserve the right to update or modify these Booking Conditions at any time.
Any changes will be effective immediately upon publication on our website.
10. Contact Information
📧 Email: info@roseadventuretours.com
📱 WhatsApp: +502 3131 5979
🌎 Location: Guatemala (Digital Service)